22be Privacy Policy

1 Introduction and Scope

22be is an online casino and betting platform in Bangladesh that places the highest importance on the privacy of its users. This privacy policy describes how 22be collects your personal information, how that information is used, who it may be shared with, and what steps we take to protect your data.

This policy applies to the 22be website, mobile application, and all related services. Our services are intended only for individuals aged 21 or older. We do not knowingly collect information from minors or provide services to them.

22be uses SSL encryption and modern security technology as a safe and reliable platform. Our privacy policy may be updated at any time, and we will notify you of any changes in a timely manner.

2 Information We Collect

22be may collect the following types of information in order to operate its services smoothly and provide users with the best experience:

2.1 Registration and Identity Verification Information

• Full name, date of birth, and nationality
• Email address and contact details
• National ID card or passport information (for KYC verification)
• Residential address
• Account username and password (stored in encrypted form)

2.2 Financial Information

• Records of deposit and withdrawal transactions
• Payment details via bKash, Nagad, Rocket, Upay, or bank transfer
• Wallet number or bank account number (partially masked)

2.3 Gaming Activity Information

• Game history, bet amounts, and win/loss records
• Session duration and activity type
• Records of promotional benefit usage

2.4 Technical Information

• IP address and device information
• Browser type and operating system information
• Cookies and session data
• Navigation patterns and usage behavior on the platform

3 Purpose of Data Collection

22be collects and uses your information only for specific and legitimate purposes. Those purposes are described in detail below:

3.1 Account Management and Verification

Your information is needed to create and manage your account, complete the identity verification (KYC) process, and ensure account security. This helps prevent unauthorized access and fraud.

3.2 Service Delivery and Improvement

Your information is used to provide our gaming services, process payments, and deliver customer support. We analyze data to improve our platform's performance and enhance the user experience.

3.3 Legal Compliance

We may use your information to comply with anti-money laundering (AML) regulations, ensure responsible gaming, and meet applicable legal requirements.

3.4 Communication and Support

Your contact information is used to provide customer service in Bengali via 24/7 live chat and email, send important account notifications, and resolve technical issues.

3.5 Promotions and Marketing

With your consent, we may inform you about various 22be offers, bonuses, and promotional information. You may opt out of such communications at any time.

4 Data Sharing Policy

22be does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Our payment processors, technology service providers, and game suppliers may have limited access to information for the purpose of delivering services. These partners are required to comply with 22be's privacy standards.

4.2 Legal Requirements

Information may be provided to the relevant authorities as part of a court order, government directive, or valid legal process. In such cases, we provide only the minimum information necessary.

4.3 Business Restructuring

In the event of a business merger or acquisition, your information may be transferred. In such situations, we will inform you in advance and the new party will also be bound by this privacy policy.

5 Data Retention and Security

5.1 Retention Period

22be retains your information for as long as your account is active or as needed to receive services. Due to legal obligations, some information may be retained for a specified period even after an account is closed.

5.2 Security Measures

22be applies the following security measures to keep your information protected:

• All data transmissions are encrypted using SSL (Secure Socket Layer) encryption technology
• Passwords and sensitive information are secured with strong hashing algorithms
• Firewalls and intrusion detection systems are in place to prevent unauthorized access to our systems
• Regular security audits and vulnerability assessments are conducted
• Access to data is restricted to authorized personnel only
• Two-Factor Authentication is available

5.3 Response to Data Breaches

In the event of a data breach, 22be will notify affected users as quickly as possible and take the necessary steps to minimize any harm.

6 Cookies and Tracking Technologies

The 22be website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and operating the core functions of the platform. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings and to provide a personalized experience. They are used on the basis of your consent.

6.3 Analytics Cookies

Analytics cookies are used to collect statistics about site usage and to improve our services. They collect aggregated data without revealing personal identities.

You can control or delete cookies through your browser settings. However, disabling certain cookies may limit the functionality of the platform.

7 Your Rights

As a user of 22be, you have the following rights over your own information:

7.1 Right to Access

You may request at any time to know what information we hold about you. We will provide that information as quickly as possible.

7.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request a correction. We will make the necessary correction as quickly as possible.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.

7.4 Right to Object to Processing

With regard to marketing communications, you may object at any time and request that such communications be stopped.

7.5 Right to Withdraw Consent

Where information is being processed on the basis of your consent, you may withdraw that consent at any time. Withdrawing consent will stop future processing, but prior processing will remain valid.

8 Protection of Minor Users

22be's services are intended only for individuals aged 21 or older. We do not knowingly collect any personal information from minors.

If we become aware that a minor is using our platform, we will immediately close that account and delete all associated information. Parents and guardians are encouraged to stay aware of their children's online activities.

9 Third-Party Links and Services

The 22be platform may include services from third-party game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft. These third-party services are governed by their own privacy policies.

For payment processing, bKash, Nagad, Rocket, Upay, and banks each have their own privacy policies. Their respective policies will apply to your transactions with those parties.

22be is not responsible for the privacy practices of these third parties. You are advised to read their privacy policies before sharing information with them.

10 Changes to This Policy

22be reserves the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be shown when you log in to the platform
• The updated date will be noted on this page

Continued use of our services after a change is made will be considered acceptance of the new policy terms. We recommend visiting this page regularly to stay informed about the latest policy.

11 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our team provides support in Bengali 24/7.